A long-time user of Acumatica with a custom Workwave Route Manager integration, the client sought a way to stay Always Current with Acumatica upgrades while maintaining the integrity of their system and minimizing disruption.
Upgrading Acumatica while maintaining compatibility with customized integrations is typically complex, especially when ISVs and custom code are involved. The client needed to upgrade with confidence—ensuring complete technical validation, thorough functional testing, and seamless deployment. The client was on an outdated version of Acumatica, with a Workwave integration that was no longer supported.
Sprinterra onboarded the client as an early participant in its Always Current Upgrade Support Program. Through this program, Sprinterra provided:
Major Upgrade including the Workwave Route Manager customization.
Technical Validation using Sprinterra’s proprietary tool to ensure compliance with Acumatica’s standards and new Acumatica version.
Functional Testing, both automated and manual, to confirm all components worked as expected.
Sandbox Validation to test safely before anything reachesreached production.
Access to the Sprinterra Support Portal, offering real-time visibility into upgrade status, timelines, ongoing support, and outstanding components.
The upgrade was completed smoothly, on time, and without disruption. The client had full visibility into the status at every step thanks to Sprinterra’s support portal. Their system and customizations remained intact and functional from sandbox to production.
“Sprinterra is a great partner. They have a unique blend of listening to the needs presented and providing a well-thought-out solution. They are continuously requesting feedback to ensure their developed solution meets and exceeds all the requested needs. We will continue to utilize Sprinterra for our Acumatica software needs.”
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