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Empowering Customers & Boosting Retention with a Custom Insurance Portal

Overview

Sprinterra was tasked with enhancing the client’s trading operations on the Interactive Brokers platform. The objective was to develop a solution that could audit positions and automate trading flows effectively, utilizing proprietary algorithms and custom rule sets.

Challenge

Create a user portal for insurance company clients, enabling them to easily contact insurance agents and customer support, request quotes, create new or renew and change contracts and terms, upgrade or downgrade coverage, purchase add-on products, file and follow up on claims, receive payment reminders, schedule adjuster visits, and more.

Solution

Sprinterra developed an elegant, user-friendly digital solution available both online and as a mobile app for both iOS and Android. The platform features intuitive navigation and a modern interface, making it easy for customers to manage their insurance policies and interact with the company. The new platform was easily integrated with the client’s existing infrastructure for effortless data management.

Benefits

Fast turnaround: The project was completed on time, allowing the client to launch the new app quickly and start reaping the benefits.

Affordable prices: Sprinterra’s competitive pricing ensured the project stayed within the client’s budget.

Easy and fast launch: Sprinterra’s excellent QA process facilitated a smooth launch without disruptions.

Positive customer feedback: The new portal received rave reviews from customers, improving their overall experience with the company.

Increased client retention: The first quarter after the portal’s launch saw a 15% increase in client retention rates, validating the effectiveness of the digital solution.

Client:

Insurance

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